hi there_
Hari here, nice to meet you 👋
I am an Enterprise Pre-Sales and Solution Consulting professional with 6+ years of experience helping brands scale through Gen AI platforms, Cloud Communications, and modern SaaS architectures.
Some of the companies and platforms I've worked for and advised include Smartping AI, MyOperator, and IndiaMART. I currently lead product solution specialist engagements — translating complex business challenges into scalable AI, Gen AI, and cloud communication solutions that accelerate deal closure.
Smartping AI is an enterprise Gen AI & communication platform. Leading pre-sales, solution architecture, custom POC delivery, and technical CXO deal enablement.
MyOperator is India's leading cloud communication and call management SaaS. Ran solution demonstrations, technical onboarding, call automation, and API integrations.
IndiaMART is the largest B2B e-commerce and communication marketplace. Managed high-volume business accounts, driving digital communication strategies and CRM adoption.
CORE ROLES & RESPONSIBILITIES
- Lead end-to-end pre-sales and solution consulting engagements — requirement discovery, use-case mapping, solution design, demonstrations, technical validation, and sales handover — for cloud communication and Gen AI opportunities.
- Engage business, technical, and senior CXO stakeholders to translate customer challenges into customized solution proposals spanning cloud communication, Gen AI, APIs, CRM integrations, and automation.
- Design and configure solution approaches aligned to customer workflows, technical environments, and business objectives, working closely with engineering to validate feasibility.
- Deliver outcome-focused product demonstrations and POCs that help sales teams handle objections and progress enterprise opportunities to closure.
- Own resolution of functional, technical, and integration-related objections raised during evaluation, coordinating directly with product and engineering teams.
- Act as the technical bridge between customers, sales, product, and engineering, ensuring requirements are scoped accurately and converted into implementable solutions.
- Support commercial and scoping discussions by aligning solution scope, integrations, capacity, and deployment requirements with customer expectations.
CORE ROLES & RESPONSIBILITIES
- Ran solution demonstrations, technical requirement discussions, and onboarding for enterprise cloud communication and SaaS accounts, acting as the primary technical point of contact.
- Diagnosed customer pain points and proposed solution enhancements across communication, automation, analytics, and call management capabilities.
- Partnered with technical and product teams to validate feasibility and resolve integration requirements, feeding insights back into solution design.
- Built stakeholder relationships that supported expansion, upselling, and account growth through consultative, solution-led conversations.
CORE ROLES & RESPONSIBILITIES
- Managed high-volume business accounts, improving engagement through consultative, solution-oriented digital communication strategies.
- Increased CRM and communication tool adoption by mapping customer requirements to solution capabilities.
- Led solution reviews and stakeholder discussions to identify growth opportunities and expansion potential.
CORE ROLES & RESPONSIBILITIES
- Built and executed CRM-driven outreach and communication workflows using SMS and voice integrations, supporting pre-sales pipeline generation.
- Contributed to revenue growth through partner enablement and customized, solution-led customer journeys.
- Led cross-functional collaboration to support enterprise solution adoption and technical requirement scoping.
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